KPIs
Overview
Perspectives
| Perspective | Aspects | Priority |
|---|---|---|
| Sales Analytics | 1 | |
| Pricing | Margins per client Support price negotiations |
2 |
| Market | Customer sellout data bought from clients (it's more recent than Bomedys sales, as the latter ignores customer's stock levels.) | 4 |
| Sales Team Performance | Manage the sales reps and assess performance complement Smart Sales (system) |
5 |
| Logistics | Optimise the performance of the logistics team e.g. report on return reasons |
3 |
KPQs
| Perspective | KPQ | Description |
|---|---|---|
| Market | What are reasonable safety stock levels given the latest market demand? | |
| Logistics | How efficiently does my warehous operate? | |
| Sales Analytics | Which clients generate the highest margins? | |
| Sales Analytics | Which articles/brands do I sell the most? |
KPIs Overview
| KPI | Perspective | Description |
|---|---|---|
| LOTIF | Logistics | Lines On-Time, In-Full, Standard KPI from the trading industry |
| Safety Stock Level | Market | Depending on the customer sellout data: Do we need to |
LOTIF
This contains two components:
- OT: On-time: what percentage of ordered quantity is delivered on time.
- IF: In-full: what percentage of order lines is delivered in full
See https://www.mckinsey.com/capabilities/operations/our-insights/defining-on-time-in-full-in-the-consumer-sector for details.