Credit Note

aka: CN, KN

Note

See also here: https://help.bexio.com/s/article/000001596?language=en_US#h_01EN9ZFDNJQJSCQSVN1N0D2MPE

Background Info

Assume a customer complains about an invoice, and we decide to credit part of the invoice.

How do we handle this?

There are two scenarios:

1. The customer only pays part of the original invoice. The credit note is settled against the original invoice.

2. The customer pays the full amount of the original invoice. The credit note is settled against the next invoice.

Process Details

• Owner: bookkeeper
• Participants: account-manager (for periodical invoices from the client-invoice-creation)
• Frequency: ad hoc
• Trigger: when there is a client complaint

Prerequisite

• invoice has been sent
• client has complained

Process

1. The recipient of the complaint (if not the account-manager) raises the complaint with the account-manager

2. The account-manager checks the complaint and decides whether to issue a credit note

3. If the account-manager decides to issue a credit note, he informs the bookkeeper, with the following information

   1. the invoice number
   2. the credit amount (always net, in invoicing currency)
   3. whether the credit note is to be offset against the original invoice or the next invoice

4. The bookkeeper

   1. issues the credit note in Bexio
   2. adds the information under "Notes" in Bexio

Checklist

• The credit amount has been decided by the account-manager
• The credit note has been issued in Bexio by the bookkeeper
• The information has been added to the "Notes" section of the invoice in Bexio by the bookkeeper